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Position Summary

The primary responsibilities of the Sales Associate position are to maintain outstanding customer service, generate sales, merchandise product, and support the store management team.

Major Responsibilities

The major responsibilities for this position include:

• Ensure each customer receives outstanding service which follows the S.A.L.E.S process and by mystery shop standards
• Maintain awareness of all promotions and advertisements.
• Execute the daily operational, day-to-day goals and priorities assigned by store management
• Assist in the training and development of peers
• Actively participate in daily huddle meetings
• Uphold merchandising and store cleanliness standards
• Participate in the processing of new shipments and help the team to keep the receiving and back stock area clean and organized
• Responsive of safety issues
• Conscious of shoplifting activity
• Aid customers in locating merchandising in store, on acehardware.com, as well as, processing special orders
• Solicit customers to open an Ace Rewards card
• Answer customers’ questions and provide information on procedures and policies

Minimum Requirements

The minimum requirements for this position include:

• Education/Training: High School degree, some college preferred. Posses a vast product knowledge of hardware related products along with a willingness to learn.
• Experience: Sales and marketing experience with retail programs, establishing relationships and working with customers
• Previous experience in a retail environment either in marketing, sales, or back office.
• Skills/Knowledge: Knowledge of retail computer systems, MS Word and Excel a plus.
• A commitment to service excellence and customer satisfaction
• Solid team player with excellent interpersonal skills
• Excellent communication skills, exceptional organizational ability, high attention to detail, and ability to multi-task
• Ability and willingness to work flexible hours including evenings, weekends and holidays to meet the needs of the business

Physical Requirements

The minimum physical requirements for this position include:

• Must be able to lift 40 pounds frequently to load and unload customer orders.
• Ability to stand for an extended period of time
• Move and handle boxes of merchandise and fixtures throughout the store, which entails lifting and perform all functions as set forth.

Job responsibilities may change based on the needs of the business.

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Position Summary

The primary responsibilities of the Cashier position are to maintain helpful customer service, process sales quickly, accurately, and efficiently, and cash register operations.

Major Responsibilities

The major responsibilities for this position include:

Ensure each customer receives outstanding service which follows the S.A.L.E.S process and by mystery shop standards

Greet customers as they enter the store

Answer phone calls

Tactfully and pleasantly deal with customers

Maintain awareness of all promotions and advertisements

Accurately and efficiently ring on registers and maintain all cash at registers

Maintain orderly appearance of register area and supplies stocked

Perform other tasks as assigned from time to time by store management

Solicit customers to open an Ace Rewards card

Issuing receipts, refunds, credits or change due to customers

Minimum Requirements

The minimum requirements for this position include the following:

Education/Training: High School degree, some college preferred

Experience in a retail environment either in cashier, sales, or back office

A commitment to service, excellence and customer satisfaction

Skills/Knowledge: Ability to process information and/or merchandise through register system

Ability to communicate with associates and customers

Solid team player with excellent interpersonal skills with a strong willingness to learn

Knowledge of retail computer systems, electronic cash registers, MS Word, and Excel a plus

Exceptional organizational ability, high attention to detail, and ability to multi-task

Ability and willingness to work flexible hours including evenings, weekends and holidays to meet the needs of the business

Physical Requirements

The minimum physical requirements for this position include:

Ability to stand for an extended period of time

Move and handle boxes of merchandise and fixtures throughout the store, which entails lifting and perform all functions as set forth

Job responsibilities may change based on the needs of the business.